Experience & Selection Criteria

Essential Criteria (Technical — 60%)

Criterion	Our Experience	Evidence
Proven experience designing and developing bilingual or multilingual websites, ideally lightweight CMS platforms	Every website we build for Timorese audiences is bilingual by default. The official national tourism portal (timorleste.tl) is trilingual (English, Tetum, Portuguese). The Belun AtReS platform features AI-powered Tetum→English translation across 7,200+ records. Australia Awards Timor-Leste (australiaawardstl.org) is a bilingual WordPress site with full Tetum/English CMS workflows for program staff. The Dili Marathon site (dilimarathon.tl) is trilingual (EN/PT/TET). Timor Media Monitor aggregates content in 4 languages. We have delivered 10+ WordPress sites for Timor-Leste clients since 2012.	timorleste.tl atres.belun.tl australiaawardstl.org dilimarathon.tl
Mobile-first, low-bandwidth-optimised websites suitable for varied or limited connectivity	Low-bandwidth optimisation is a core constraint in all our Timor-Leste work. Our build practices — WebP images, lazy loading, minimal JS bundles, aggressive asset compression — reflect direct experience designing for mobile users on 3G or satellite connections across rural Timor-Leste. HariSuku (hariisuku.com) is a Progressive Web App with full offline capability via service worker, explicitly designed for village-level distribution in areas with intermittent connectivity. timorleste.tl serves both international and domestic mobile audiences on varied bandwidth.	timorleste.tl hariisuku.com rezerva.tl
Strong UX/UI design, modular templates, dynamic content feeds, accessible navigation	Our portfolio demonstrates design capability across government portals (timorleste.tl), NGO data platforms (atres.belun.tl), SaaS applications (meza.naroman.tl), HR tools, tourism booking systems (rezerva.tl), and education dashboards. We build modular page systems allowing non-technical editorial staff to create new content without developer intervention. Dynamic filtered feeds are live on Belun AtReS and the EMIS dashboard.	timorleste.tl atres.belun.tl rezerva.tl
Experience implementing WCAG accessibility standards — ALT text, colour contrast, logical hierarchy	We implement WCAG AA as a baseline across all production sites. This includes semantic HTML structure, ARIA labelling, ALT text workflows built into the CMS editorial experience, and colour systems built with accessible contrast ratios from the design stage. Our timorleste.tl design system was built with contrast compliance as a hard constraint alongside visual appeal.	timorleste.tl atres.belun.tl
Technical capability to integrate YouTube, Facebook, Google Analytics, Airtable, link-shortening tools	timorleste.tl runs Google Analytics 4 (GA4) with full event tracking. YouTube embeds and Facebook social feeds are standard integrations across our WordPress and custom-built sites. We have implemented Airtable API integrations for dynamic content syndication on multiple client projects. Bit.ly and UTM tracking are configured across our timorleste.tl ↔ rezerva.tl cross-linking system.	timorleste.tl (GA4) atres.belun.tl (external APIs)
Ability to meet tight timelines, work iteratively with multiple stakeholders including DFAT	We are accustomed to iterative approval workflows with Australian Government-funded programs — Australia Awards Timor-Leste is a direct example, requiring alignment with DFAT-funded program leadership and Embassy contacts. Tino has directly coordinated with six GoTL ministries under the Prime Minister's office (FEDA renewable energy programme). We use AI-assisted development tooling that substantially compresses build timelines. Our project management approach structures approvals as formal gates with written acceptance criteria to protect both parties.	australiaawardstl.org FEDA / GoTL engagement (Tino) timorleste.tl
Strong project management, documentation, structured handover, CMS training	We have delivered full CMS handovers with training sessions for Australia Awards Timor-Leste, Belun, and multiple other NGO and government clients. Handover packages include administrator manuals, recorded training sessions, and post-launch support periods. We maintain structured project documentation throughout and deliver it as a formal milestone output. Tino holds an MBA (LSE, Distinction) with PMO specialisation.	Australia Awards TL Belun naroman.tl clients

Desirable Criteria

Criterion	Our Experience	Evidence
Track record delivering for international development programs, NGOs, or government	Extensive. Clients include UNICEF (Child Protection Platform), Australia Awards / DFAT, Belun, JSMP, PNTL, Ministry of Tourism (timorleste.tl), and Ministry of Education (EMIS). Over 30 projects delivered for development sector and government clients in Timor-Leste since 2012.	naroman.tl/portfolio
Experience in Timor-Leste or Asia-Pacific — local context, user behaviour, digital access constraints	Tony Franklin has been resident in Dili for 13+ years. Tino Freitas is Timorese-born, Tetun and Portuguese-speaking, and has worked across the Timor-Leste development sector and private sector for his entire career. We understand the specific UX challenges of Timorese users: mobile-dominant, multilingual audiences, community distribution via WhatsApp, low-end Android devices, variable literacy levels across urban and rural users.	OniT Enterprises — Dili registered
Culturally appropriate, visually engaging designs aligned with Timorese audiences and development sector norms	Our design work uses Timorese visual vocabulary — tais textile patterns, local colour palettes, Tetum-first content structures — alongside development sector communication norms (impact storytelling, photography-led layouts, programme visibility, clear calls to action). The EMIS interface uses tais-inspired design language throughout. timorleste.tl was designed with Timorese audiences and international visitors as dual audiences.	timorleste.tl emis.naroman.tl
Municipal-level or community-facing digital products — simple, visual, low-text layouts	The Belun AtReS platform provides municipal-level conflict analysis for all 13 municipalities, used by community groups and municipal administrators — with visual dashboards designed for audiences with varied technical literacy. HariSuku (hariisuku.com) is a community-facing PWA built specifically for village-level engagement in Timor-Leste, using visual-first, low-text layouts for offline use. We understand how to present programmatic data clearly at sub-national level for non-specialist audiences.	atres.belun.tl hariisuku.com
Cost-efficient solutions within development sector budgets	AI-assisted development tooling allows us to deliver production-quality work in a fraction of traditional timescales — enabling competitive pricing without compromising on quality, accessibility, or technical robustness. Our pricing reflects what the work actually costs when executed efficiently, not inflated day-rate estimates.	See pricing schedule
Ongoing technical support or maintenance, local presence for responsiveness	Tony and Tino are both Dili-based. We offer post-launch support included in our pricing, with maintenance packages available. Local physical presence means we can respond quickly to urgent issues without timezone delays.	onit.enterprises
Demonstrated ability to manage bilingual content workflows	We have built and trained editorial teams on bilingual content management in WordPress, Strapi, and custom CMS environments. Our EMIS system was designed so that Tetun content is first-class — not an afterthought translation. We provide bilingual editorial guidelines as part of handover for all clients requiring dual-language content management.	emis.naroman.tl timorleste.tl